Return Material Authorization (RMA)
Products purchased through NIDEC-SHIMPO CORPORATION and under warranty* may be returned for repair or replacement by following these steps:
- Contact NIDEC-SHIMPO CORPORATION Customer Service at 1-800-237-7079 to obtain an RMA number.
- The Return Material Authorization Form will be emailed to you, print and place the RMA Form in the box with the item(s) being returned.
- Return the authorized item(s) per shipping instructions.
- Our Customer Service Department will process your request.
*Under Warranty (Must provide original order number, serial number and date of purchase in order to verify warranty coverage).
- Please use the original packaging when possible in returning your product. Use packing material to secure contents within package.
- Use a corrugated cardboard box for the exterior packaging.
- Use of a traceable carrier (e.g., UPS, FedEx, DHL, USPS) that can provide proof of delivery is strongly recommended.
- Any further damages caused by improper packing may not be covered under warranty.
Attn: Ceramics Department / RGA#
175 Wall Street
Glendale Heights, IL 60139